Terms of Service

1. Parties and Definitions

Seller: D'Lueur Atelier · Buyer: any individual or company purchasing goods or services through the Site.

These terms are applied in accordance with Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation (Official Gazette: 27.11.2014/29188).

2. General Provisions

The essential features of each product (type, quantity, brand/model, colour, number of units) are published on the Site. Where a campaign is running, the stated product features apply for the duration of the campaign and until the date given.

Prices shown on the Site are valid until they are updated; prices announced for a limited time are valid until the end of that period.

The sale price of the goods or services, including all taxes, is shown at the time of ordering.

3. Buyer's Declarations and Obligations

The buyer confirms having received, read and understood the preliminary information on the product's essential features, the sale price including taxes, the payment method, delivery and the right of withdrawal.

The buyer inspects the goods before accepting delivery and does not accept damaged or defective goods (dented, broken, torn packaging, etc.) from the courier. Goods accepted on delivery are deemed undamaged and intact.

The buyer declares that the information given when registering on the Site is accurate, and agrees to compensate any damage arising from inaccurate information.

The buyer may not use the Site in any way that is unlawful, disturbs public order or infringes the rights of others.

4. Seller's Declarations and Obligations

The product is delivered within the period stated on the Site, depending on the distance to the buyer's address, and never later than the legal limit of 30 days. If this obligation is not met, the buyer may cancel the contract; in that case all payments received are refunded within 14 days of the cancellation notice reaching us.

If it becomes impossible to supply the product or service, the seller notifies the buyer in writing within 3 days of learning of this and refunds the full amount within 14 days. A product being out of stock is not considered impossibility of performance.

The seller is responsible for any loss or damage occurring before the goods are delivered to the buyer or to a third party other than the carrier chosen by the buyer.

In the event of force majeure, the seller informs the buyer; the buyer may request cancellation of the order, replacement with an equivalent product, or postponement of delivery.

5. Default

If the buyer defaults on a credit card payment, the buyer is obliged to pay interest and is liable to the bank under the agreement between the cardholder and the bank.

6. Dispute Resolution

For disputes arising from these terms, the Consumer Arbitration Committees and Consumer Courts at the consumer's place of residence or where the transaction took place have jurisdiction, within the monetary limits set out in the relevant legislation.

7. Effect

By completing an order, the buyer is deemed to accept all the conditions of these Terms of Service. Each order is also separately confirmed at the payment step by a Distance Sales Contract prepared for that order's details.