Cargo Policy

Method of Delivery

An order takes effect once the buyer confirms it online and is fulfilled when the goods are delivered to the buyer. Goods are delivered to the address given by the buyer and to the authorised person or persons.

If the buyer (the recipient) is not at the address at the time of delivery, the order may be handed to someone able to pass it on to the buyer, with their name and signature taken; details of the person who received it are sent to the buyer by SMS or email. Deliveries to public and private organisations follow those organisations' own delivery procedures.

Delivery Time

Each product is delivered within the period stated at the time of ordering, depending on the distance to the buyer's address, and never later than the legal limit of 30 days.

Carriers

Orders are shipped with DHL, UPS and Yurtiçi Kargo. The shipping fee is shown separately in the order summary.

Liability

The seller is responsible for any loss or damage occurring before the goods are delivered to the buyer or to a third party, other than the carrier, chosen by the buyer. If the buyer has the goods shipped with a carrier other than the one specified, the seller is not responsible for loss or damage occurring after the goods are handed to that carrier.