Refund Policy

Withdrawal Period

The buyer has the right to withdraw from the contract within 14 (fourteen) days of receiving the goods, without giving any reason and without paying any penalty. The buyer may also exercise this right between the date the contract is made and the delivery of the goods. It is sufficient for the withdrawal notice to reach us within this period in writing or via a durable medium. To exercise the right of withdrawal, the invoice must be handed to the courier together with the product.

How the Withdrawal Period Is Counted

• For goods delivered separately: the day the last item is received,
• For goods made up of several parts: the day the last part is received,
• For contracts with regular deliveries: the day the first item is received.

Return Process

If the right of withdrawal is exercised, the full amount paid is refunded without any charge within 14 days at the latest of the date your notice reaches us. If the buyer returns the goods with the carrier we specify, the buyer is not responsible for return costs. The buyer must send the goods back within 10 days of giving notice of withdrawal. The buyer is not responsible for changes or wear arising from use of the goods in line with their function and care instructions.

When the Right of Withdrawal Does Not Apply

• Products made to the buyer's special requests or personal needs (personalised or name-printed products),
• Products that by their nature cannot be returned, may spoil quickly or may pass their expiry date,
• Products whose protective packaging, tape, seal or wrapping has been opened after delivery and whose return is unsuitable for health or hygiene reasons.

For products outside the exceptions above, the right of withdrawal applies on condition that the packaging is unopened and the product is undamaged and unused.